Support Staff

With more than six years in dentistry, Kate specializes in insurance navigation, including CDCP and student coverage. Patients value her ability to resolve issues quickly and clearly, saving them time and stress.

With training in Nursing, CPR, First Aid, and WHMIS, she brings both skill and compassion to her work. Her personal motto is simple: Your health comes first.

Sharon has been a Dental Administrator since 2015 and helps patients with scheduling and insurance in a friendly, professional manner.

Fluent in English and Mandarin, she ensures patients feel comfortable and understood from the first phone call to the front desk welcome.

With over 30 years of experience, Kelly specializes in caring for children and teens. She enjoys creating positive first experiences for kids and guiding teens as they develop healthy habits.

She is certified in Biolase laser technology and Guided Biofilm Therapy, and has extensive experience in orthodontics. Kelly’s goal is to educate and empower her patients so they feel confident in their oral health.

Kim has been a Registered Dental Hygienist since 2018 and brings a unique background in English Literature and Dental Assisting. This cross-cultural perspective helps her connect with patients from many walks of life.

She has a special interest in preventive care and believes clear communication and patient education are the foundation of oral health. Patients appreciate her openness and her simple advice: You don’t have to brush all your teeth, just the ones you want to keep.

Nancy is a dedicated Registered Dental Hygienist with over two decades of experience building long-term relationships with patients based on trust and respect. Her approach to dental hygiene is client-centered, collaborative, and guided by strong ethical values.

Nancy’s philosophy is simple: she treats every patient with the same care and compassion she would give to her own family. What she enjoys most about working in this office is the supportive team spirit and the fun, welcoming atmosphere that makes patients feel right at home.

Soline has 15 years of experience in dental hygiene. She is passionate about educating both adults and children on how to care for their teeth and enjoys helping patients feel empowered about their oral health.

Soline loves being part of Dr. Pong’s dental office, where the warm, friendly environment and supportive team make every visit welcoming for patients

Her motto is: “A healthy smile starts with healthy habits.”

Lucy is a Registered Dental Hygienist who graduated in January 2025. She holds a degree in Bachelor of Dental Surgery from India. Her background in dentistry has given her a strong foundation of knowledge and skills that now support her work as a dental hygienist in Canada.

In addition to her dental hygiene training, she hold certifications in CPR, BLS, WHMIS, IPAC, and HARP, and she is a member of CDHO, CDHA, and ODHA.

Erin has over 26 years of experience as a Level II Dental Assistant. She provides care such as fluoride treatments and polishing, especially for children, and enjoys making visits positive and comfortable.

She has a special interest in orthodontics, whitening, and digital scanning, and takes pride in supporting young patients through their treatment. Known for her upbeat personality, Erin brings warmth and fun to the team.

Kamaljit is an internationally trained dentist now working as a Dental Assistant. She brings warmth, patience, and attention to detail, making sure patients feel at ease and cared for.

She has a strong interest in preventive care and patient education and values being part of a collaborative team. Her guiding philosophy is simple: A smile is the most beautiful thing you can wear.

Ree is the newest member of the dental team and serves as Infection Control Coordinator. She ensures all instruments are disinfected and sterilized with careful attention to detail, creating a safe and professional environment for patients and staff.

A graduate with honours and NDAEB certified, Ree also received a scholarship for her commitment to excellence. She values being part of a supportive team and believes that persistence and a positive mindset help her grow in her role.